I haven't received my item. What can I do?

We always obtain proof of posting and most items are tracked, Contact us in the first instance via email and Steph will liaison with whichever postal service she has used for your parcel. If they have lost your item we will post you another one out and we will take up the issue with the courier company

Can I cancel my order?

You can cancel your purchase, if your order has yet not been shipped. Please e-mail or call us immediately, our Customer Services Team will happily assist you.

Is ordering online secure?

YES! All purchases in our website are guaranteed maximum security! Tradeinn takes internet payment security very seriously.

When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by internet. They are never stored.

How do I view whats in my shopping basket

To view the content of your basket, please click on the basket icon in the top right of our page. Any items you have added to your basket will be shown. If you wish to change the quantity of any products in your basket, you can change the number by clicking on the -/+ buttons in the column for quantity. If you wish to remove any item of your basket, please click on DELETE just below the -/+ buttons in the column for quantity. You should see the price updating accordingly.

what are my payment options?

You can pay using paypall or a credit/debit card, all major credit cards are excepted using stripe secure payment. We also accept cheques but it would need to have cleared before we can dispatch your order

Can I have my ordered delivered to a different address than the one that my card or paypall are linked yo?

Yes no problem at all at checkout tick the box which says “ship to a different address” and simply fill in the address you would like it shipped to

When can I return my item/s

Cands gives you the right to return your purchased item/s without having to give a reason, at any time within 30 days beginning the day after the day on which you received the goods. You can return any item within 30 days, as long as the item/s is/are in perfect conditions unused, with labels, in original packaging in this case the buyer pays the return postage

How will I know when you have received my return?

The taken time from sending your parcel until it arrives at our warehouse depends on the courier service you select for your return. Of course, we will directly inform you per mail, once your return has been proceeded. You can always ask your courier service about the whereabouts of your shipping

Can I return unsuitable items and is it free?

Unsuitable items can only be returned in an unworn/unused state. Please securely wrap your parcel and send to the address below. We do not pay for return postage in this case; this will be at your own cost.

Please remember that the products are your responsibility, as a customer, until they reach us. For your own protection, we recommend that you send any returns by a postal/courier service that provides insurance for the value of the goods, a dispatch certificate or document and a signed proof of delivery. Please retain your Certificate of Posting and hold onto it until you have received your refund from us. You will be refunded by the payment method used for your original purchase.

What should I do if the item I receive is wrong,damaged or faulty?

We do everything in our power to ensure that your goods arrive are correct and in perfect condition, but if there is a problem with either wrong, faulty or damaged goods, please email us in the first instance preferably with photos if possible and we will make sure the problem is rectified to your satisfaction

How much is the delivery cost?

We offer free delivery on all our items but if you need your item urgently we offer next day delivery at an extra cost this is marked at checkout

Can I change my delivery address after I have placed my order?

Yes You can change your delivery address if your order has not yet been shipped. Please e-mail or call us immediately, our Customer Services Team will happily assist you. But please be aware goods are often packed and shipped the same day or the day after at the latest

How long does delivery take?

Every order placed before 6pm is packed and shipped before 3pm the following day using royal mail 2nd class or a courier company depending on the size and weight so using the free delivery option you should have your order in 2-3 days although obviously we cant vouch for the speed and efficiency of the royal mail or individual courier.

If you choose next day delivery providing you order before 2pm it will be packed and shipped the same day using guaranteed next day delivery option at the post office or courier company

I haven't received my item. What can I do?

We always obtain proof of posting and most items are tracked, Contact us in the first instance via email and Steph will liaison with whichever postal service she has used for your parcel. If they have lost your item we will post you another one out and we will take up the issue with the courier company

Ask a Question

Still not answered your question? Contact us using the form below and one of our friendly staff members will get back to you.